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    Frequently Asked Questions

    About Our Jewellery

    What materials are used in Azad jewellery?

    All Azad pieces are crafted exclusively in solid 18K gold and set with natural, untreated gemstones.
    Each material is chosen for its durability, authenticity, and lasting beauty.


    Are your gemstones natural?

    Yes. All gemstones used by Azad are natural and untreated.
    They are selected for their individuality rather than uniformity, allowing each stone to retain its natural character.


    Do natural gemstones vary in appearance?

    Yes. Natural gemstones may show subtle variations in colour, texture, or inclusions.
    These characteristics are part of their authenticity and are celebrated as marks of individuality.


    Is Azad jewellery suitable for everyday wear?

    Yes. Our jewellery is designed to be worn every day.
    Each piece balances refinement with comfort, allowing it to become part of your daily life rather than reserved for special occasions.


    Gold & Craftsmanship

    What does solid 18K gold mean?

    Solid 18K gold is a precious alloy composed primarily of pure gold, offering both strength and richness of colour.
    Unlike plated or filled jewellery, solid gold does not fade or change colour over time.


    Do you offer different gold colours?

    Yes. Azad jewellery is available in solid 18K Yellow, Rose, and White Gold, depending on the design.


    Where is Azad jewellery made?

    Each piece is thoughtfully crafted with close attention to detail and finish, ensuring consistency, comfort, and longevity.
    We prioritise craftsmanship that supports everyday elegance.


    Care & Longevity

    How should I care for my Azad jewellery?

    To preserve its beauty, we recommend storing each piece separately and avoiding contact with harsh chemicals.
    Jewellery may be gently cleaned using warm water, mild soap, and a very soft brush.


    Do gemstones require special care?

    Natural gemstones vary in hardness and sensitivity.
    We recommend removing gemstone jewellery during activities that may cause impact or friction and storing pieces individually when not worn.


    How should pearls be cared for?

    Pearls are naturally delicate and should never be scrubbed.
    Avoid exposure to perfumes, cosmetics, and chemicals. For best results, pearls should be cleaned by a professional jeweller.


    Orders & Gifting

    Is Azad jewellery suitable for gifting?

    Yes. Azad jewellery is often chosen to mark meaningful moments β€” both personal and shared.
    Each piece is presented with care, making it suitable for gifting or self-celebration.


    Can I wear my jewellery daily?

    Yes. Our designs are created to integrate seamlessly into daily wear while maintaining a refined presence.


    Authenticity & Philosophy

    What defines Azad’s design philosophy?

    Azad is guided by feminine simplicity, quiet confidence, and natural beauty.
    Our jewellery is designed to complement the woman who wears it β€” not to overpower her.


    Why choose untreated gemstones?

    We believe beauty does not need enhancement.
    Untreated gemstones reflect authenticity, individuality, and a respect for nature’s original creation.

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    Are refunds or exchanges available?

    Each Azad piece is made to order, crafted specifically for you.
    For this reason, we are unable to accept refunds or exchanges.

    This approach allows us to maintain the integrity of our materials, craftsmanship, and personalised process.


    Can alterations be made after purchase?

    Yes. We are happy to accommodate minor alterations, provided they do not affect the original design or structure of the piece.

    Examples of possible adjustments include:

    • Adjusting the length of a necklace

    • Small size refinements

    • Adding a discreet accent, where technically appropriate

    All alteration requests are reviewed carefully to ensure they align with the design and quality standards of Azad Jewellery.